2025 Operational KPI Priorities & Challenges: Software/Technology Industry

Published On:
January 30, 2025
Authored By:
APQC
Members-Only Content:

In December of 2024, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2025.

This report explores trends in the software/technology industry in operational KPI reporting, including:

  • choosing the right measures,
  • reporting the KPIs,
  • and applying the KPIs.