2025 Operational KPI Priorities & Challenges: Software/Technology Industry
In December of 2024, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2025.
This report explores trends in the software/technology industry in operational KPI reporting, including:
- choosing the right measures,
- reporting the KPIs,
- and applying the KPIs.