2025 Operational KPI Priorities & Challenges: Comparison by FTEs

In December of 2024, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2025.
This report explores trends by organizational size, measured in FTEs, in operational KPI reporting, including:
- choosing the right measures,
- reporting the KPIs,
- and applying the KPIs.