To jump-start 2023, APQC surveyed KM experts and practitioners about their top objectives and upcoming priorities regarding knowledge management. This research is designed as a "pulse check" on KM's current state and an exploration of the future. Topics include:
- KM's status and role inside organizations
- Top priorities for KM programs
- The relative influence of new technologies
- Where the KM discipline is headed—and what's required to get there
This report summarizes the findings for respondents in the services industry. To view the cross-industry survey report, click here.