Make Knowledge Capture, Transfer, and Reuse Measureable Aspects of Employee Performance



APQC focused its 2013 Transferring and Applying Critical Knowledge Best Practices Study on strategies and processes for identifying, capturing, transferring, and applying critical knowledge inside organizations. One theme observed across the study's best-practice organizations is that they supplement their knowledge management (KM) core teams by recruiting employees in the business units to assume some responsibility for enabling, promoting, and/or championing knowledge sharing.

In recent years, APQC has noticed a slight shift away from organizations using explicit rewards—such as official accolades and prizes—to encourage employees to participate in knowledge capture and transfer. However, this trend away from formal rewards is part of a broader one in which organizations are building recognition of knowledge activities and competencies into their primary employee development and performance management systems.

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