Human Capital Management: A Summary of Best Practices



For anyone hoping to drive improvements in the Human Capital Management (HCM) space, APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common language for organizations to communicate and define work processes comprehensively and without redundancies. It has driven dramatic improvements for organizations across the globe and can help bring your HCM improvement vision to fruition. The PCF organizes operating and management processes into 13 enterprise-level categories, including 7.0 Develop and Manage Human Capital. Within the 7.0 category, there are nine HCM sub-processes. Designed as a starting point, this article highlights best practices for each HCM sub-process.

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