^The APQC Blog

Despite our relentless preoccupation with every new tech trend, KM at its core is about connecting people. And in 25 years, KM has found no better way to connect people than through communities of practice.

Business process reengineering aims to change the way work is done in order to achieve organizational goals such as reducing costs and improving customer and employee satisfaction. Reengineering is the most advanced and holistic form of process improvement.

When it comes to managing processes, the paths to success are many. Every organization, and when you drill down deep enough, every individual, has a specific way of achieving their process goals.

In early October process and performance management professionals came together for APQC’s first ever, three-day virtual summit. This year’s event—Challenging the As Is—focused on the myriad of ways that process and performance professionals move beyond the status quo.

Process models are tools that make abstract, complex work processes more tangible by providing a concrete illustration of how processes work and how they fit together.

Only 20% of new businesses make it past their first year. This is a statistic that most business founders understand and make every effort to be on the right side of.

Two key ingredients to solve problems successfully are time and structure. By time, I mean concentrated time. And by structure, I mean a common methodology to frame a problem and solve it.

At-risk knowledge is unique knowledge and skills that might be lost due to changes in workforce demographics, projects, and/or technologies. When most people think about at-risk knowledge, they think employees that are up for retirement.

With all the disruptions facing supply chains this year, procurement professionals are in the spotlight as crucial business partners driving agility and flexibility in the face of risk and volatility.

I think that the entire 21st century has been preparing us for “what’s next”. Right before the turn of the century in 1999, Y2K helped us see the unorganized state of our data, records, and information.