^The APQC Blog

For more than a decade, HR functions have turned to the shared services model to deliver transactional work to the business.

While efforts for standardization, transparency around how work gets accomplished, and productivity improvements are at the core of what process teams accomplish, sometimes that noble purpose isn’t enough.

When it comes to change, experts agree on one thing: Organizations must change, or they die. While most acknowledge the importance of change, they still don’t fully understand the change process and why it is so difficult.

Diversity, equity, and inclusion (DEI) are hot topics in U.S. organizations right now. As leaders commit to building more equitable workplaces, they are realizing how structural bias can derail even the most well-meaning DEI vision.

Process and knowledge management (KM) teams often have different personalities. Process people are more linear thinkers focused on the straightest path to a given outcome, whereas KM people tend to be more freeform and value the journey as much as the destination.

In a recent blog on the ways process supports the organization, we discussed its role in operational improvements.

The best time to build a business continuity plan was before the COVID-19 pandemic, but the second-best time is now.

In 2025, Will Your Business Have the Finance Talent It Needs?

If you don’t work in the finance function, you might think that this question isn’t relevant to you—but you’d be wrong.

Recently a question has arisen about the difference between business process management (BPM) maturity and process maturity? And do they use the same domains or elements to measure health and maturity?