The APQC Blog

APQC Reveals New Knowledge Analytics Process at 2012 Conference

For those of you who missed APQC’s 2012 knowledge management conference, you missed a great time. Nearly 250 KM experts and professionals came together in Houston to network and exchange ideas about the future of KM as a discipline, the effectiveness of different knowledge-sharing approaches, and how new technologies impact the KM landscape. I was happy to see how much of the conversation focused on taking KM to the next level and leveraging knowledge to impact key performance indicators.

One of the most exciting aspects of the conference—at least for me—was when our 2011-2012 KM Advanced Working Group (AWG) unveiled the new Knowledge Analytics (SM) process it’s been working on over the past year. Carla O’Dell and the AWG designed Knowledge Analytics to help KM practitioners uncover data-driven insights about the flow of knowledge in their organizations and then use those insights to inform business decision making. APQC sees this methodology as the next big breakthrough in how to think about and measure the impact of knowledge management.

As part of the conference, APQC handed out a white paper introducing the Knowledge Analytics concept and premiered a cool video in which AWG participant Tim Stouffer of Marathon Oil outlines the seven-step process. We’ve now made both the white paper and the video available to everyone on our Web site, so go check them out and learn what Knowledge Analytics is all about.

And if you're looking for even more content from the conference, stay tuned over the next few weeks.