APQC
Helping organizations benchmark performance, identify improvement opportunities, and learn from proven best practices
Make Better Operational Decisions FasterAccess trusted benchmarking data, process frameworks, operational research, and insights used by leading organizations around the world.
Explore Membership
APQC Process Classification Framework® (PCF)
Start with the world’s most widely used business process framework. APQC’s PCF helps organizations create a common language for work, compare performance, and structure process improvement efforts.
Access the latest cross-industry framework or choose an industry-specific version.
Find detailed process definitions and recommended KPIs to support alignment, measurement, and benchmarking.
Develop expertise through APQC’s courses, learning paths, and certification programs. Learn how to apply frameworks, design and manage processes, support benchmarking initiatives, and improve organizational performance using proven methodologies and best practices.
See real-world ways teams use the PCF to standardize processes, improve performance, support technology projects, and manage content.
Need Help Prioritizing Improvement Efforts?
Talk to an AdvisorAPQC Advisory Services
Whether you're evaluating performance, planning a transformation initiative, or looking for proven approaches to improvement, APQC experts can help you identify opportunities and move forward with confidence.
To learn more, contact our advisory services director:
Jeff Varney, Director of Advisory Services
The Benchmark Data You Need
View the benchmark data you need right now, or submit data about your organization into one of our performance assessments to receive a report that compares your organization’s performance to top, median, and bottom performers.
- Powered by APQC’s Open Standards Benchmarking® database
- More than 6,900,000 data points
- Accurate, up-to-date data
- Reports are generated instantly
- Top, median, and bottom performer values for selected measures
- No data submission required
- More than 4,700 benchmark measures
- Understand your performance relative to peers
- All data is statistically validated
- Protected participant confidentiality
- Leverage APQC's capability maturity models
- Participate in upcoming research
- Reduced cycle time
- Reduced cost
- Neutral, anonymous, and unbiased third-party data collection
- Stringent methodology and data validation process
- Large global reach – we collect data from any industry across the globe
Use APQC benchmarking resources and tools with your clients to help identify opportunities for improvement and build business cases and platforms for change. Licensing performance metrics through our Benchmarks on Demand program is the simplest way to get started. Or, use our Open Standards Benchmarking to run two levels of standardized assessments.
Use APQC benchmarking resources to:
- Support your client’s annual planning and budgeting activities;
- Target top priority improvement areas for your client;
- Inform restructuring, merger or outsourcing evaluations; and
- Create a baseline for enterprise resource planning (ERP) or other technology implementations.
We Share Our Results
APQC membership includes access to our ever-growing Resource Library, with more than 8,700 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Explore the Resource Library