Training Course Catalog
APQC’s accredited training courses and certifications offer an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational capabilities and performance.
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Enhancing Team Performance with Process Improvement (Learning Lab)
Participants will step into the operational roles of a high-volume transactional service industry and
work together to get the job done. While simulating ever-increasing performance requirements,
limited resources, and typical constraints on change, each iteration will allow for team-based
improvements that demonstrate the power of working together to find common solutions that
benefit the whole. -
Leveraging Process Management Best Practices (Learning Lab)
This course is organized around APQC’s Seven Tenets of Process ManagementSM and characteristics of high-performing, best-practice process-managed organizations. Participants will learn about each of the seven tenets and how they work together to build a strong process management approach.
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Process Framework Essentials: Applying Process Frameworks (Learning Lab)
This course introduces participants to process frameworks such as APQC’s Process Classification Framework (PCF)®. The structure, core principles, and use of frameworks will be studied with examples from real organizations.