^The APQC Blog

APQC and ScottMadden partner to collect benchmarks on HR shared services organizations. In an email interview with APQC, ScottMadden explained why continuous improvement is important in HR shared services and shared advice for reaching peak HR shared services performance.

The finance function has become an early testing ground and organizational bellwether for process and performance improvements.

A knowledge management effort can fail for countless reasons, but the breakdown usually starts with a “people problem.” According to APQC’s research, the biggest barriers that hurt knowledge management implementations are awareness, time, and culture.

HR transformation is a redesign of the HR function involving dramatic as opposed to incremental improvement. At its core, HR transformation is about creating an HR function that reflects and supports the broader organization and its strategic objectives.

One thing is certain in 2021: disruption persists. And another thing that is certain is our organizations must adapt and innovate to handle these challenges.

APQC’s research on virtual collaboration shows that the biggest challenges are about people and processes—not the technology itself.

Process maps are an excellent way to bring clarity to how work gets accomplished in the organization. Maps make processes tangible which helps visualize how a process plays out and interacts with other processes and systems.

It’s going to take more than traditional productivity for organizations to thrive in the post-Covid 21st century. Customers, employees, investors, and our communities are now more than ever asking us to consider other “big picture” societal and environmental outcomes we produce.

What is Digital Transformation? For the sake of this article, I will define the term by the two words that compose “digital transformation”: Digital and Transformation.

Employees have been complaining about painful and pointless meetings for decades. Now that most of us are engaging in hybrid virtual meetings (where some people gather in a conference room and others join in remotely), those complaints are multiplying and growing louder. Why?