^The APQC Blog

In late 2022, APQC carried out a quick poll of 278 manufacturing organizations about the use of

As knowledge management professionals, we are bombarded almost daily with information about artificial intelligence (AI), specifically generative AI (GenAI) capabilities such as ChatGPT, Google’s Bard, and DALL-E2. But did you know AI has been around for a long time now?

What is Benchmarking?

At our conference earlier this year, we brought KM and PPM professionals together; I heard more than once of the strong relationship between the two.

When an organization’s most critical knowledge is moving through the organization efficiently and reaching the right people at the right time, you have knowledge flow!

When it comes to processes, continuous improvement is the direct opposite of “one and done.” It is instead an ongoing journey of identifying, analyzing, and making incremental improvements to processes.

In response to increasing global interest in end-to-end processes, APQC has gathered insight into how organizations are governing and managing their procure-to-pay (P2P) processes.

APQC finds that there are five HR measures that every organization should benchmark: HR cost per $1,000 revenue, HR cost per employee, number of employees per HR FTE, number of HR FTEs per $1 billion revenue

You benchmark in supply chain by planning your activities, collecting quantitative and qualitative data from your own and other organizations, analyzing what you collected, and then adapting your findings to take action. 

Organizations use process frameworks for a variety of reasons.