From Push to Pull: Building Trust for a Process-Driven Culture

Organizations often face the same recurring problems, not because they lack talent or tools, but because they overlook the fundamentals of structured problem solving. Root Cause Analysis (RCA) is too often viewed as a technical exercise handled deep in the organization, yet executives play a critical role in shaping the conditions for lasting solutions.

This session provided a clear, practical guide to executive-level problem solving that avoids jargon and overcomplication. Participants learned a straightforward, three-step approach that leaders can use to ensure problems are correctly defined, addressed at the source, and prevented from recurring.

Explore how to:

• Define clear, specific problems by breaking down complex issues.
• Use SIPOC and Ishikawa tools to analyze root causes, contributing factors, and detection gaps.
• Recommend people, process, and technology solutions to address root causes and advise senior leadership on systemic fixes.

By applying these methods, leaders can strengthen accountability, improve collaboration, and build a culture where problems are solved confidently and collaboratively.

Participants left with a concise playbook to turn setbacks into opportunities for learning and resilience.

You can view the presentation slides for this session in the APQC Resource Library.