Using AI for Better Content Management at Mercer

Published On:
May 28, 2020
Authored By:
APQC
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Global HR consulting firm Mercer has a wealth of documented knowledge, but it hasn’t always been easy to create, find, or manage this content. As part of APQC’s KM Conversations webinar series, Chris Lomas, global products leader for AI and data science, and Lisa Weber, KM leader, described how Mercer overcame these challenges with the creation of the Mercer Brain—a single, secure repository that makes searches faster, content easier to manage, and KM more cost effective.