Use a Range of Indicators to Assess Community Health and Impact

APQC’s 2010 study on communities, Positioning Communities of Practice for Success, identified seven critical success factors that support effective community programs. One of these factors is a comprehensive measurement program that looks at community success from various angles. The three leading organizations examined in the study—Alcoa World Alumina, Ernst & Young, and Schlumberger—use indicators of health and effectiveness, enlivened by success stories, to paint a complete picture of community impact.