Top Knowledge Management Priorities for 2022

Knowledge management (KM) teams are accustomed to constantly pitching their services, but over the past two years, something has changed. Due to the pandemic, the shift to remote and hybrid work, and the accelerating pace of change, stakeholders increasingly recognize the importance of managing enterprise knowledge. The result is that KM teams are busier than ever as they try to support everything from virtual collaboration to content curation to transferring knowledge from impending retirees.

Every KM team supports different goals and needs, but this year, all must make tough choices about where to focus their attention. APQC finds that KM teams are most effective when they limit themselves to a small number of projects or objectives, especially if the KM effort is new or small (or both).  In this article, you will learn about the top objectives KM teams are prioritizing this year, what’s driving them, and APQC resources to move forward on each.