In Stock, But Not Yet Scaled: HR Transformation Capability in the Retail and Wholesale Industry
Retail and wholesale organizations report active HR transformation efforts, but many capabilities remain concentrated in intermediate stages of maturity.
Based on survey findings from HR leaders in the retail and wholesale industry, this report examines talent strategy confidence, workforce decision support, AI adoption, analytics maturity, automation, and workforce data accessibility. The findings highlight the current state of AI adoption, analytics, automation, and workforce data capabilities used to support workforce readiness and HR decision-making.
Key Takeaways
- Cross-domain HR collaboration is more widely established than change management capability and capacity.
- AI adoption is concentrated in piloting and implementation, while scaled adoption remains rare.
- Workforce data access and analytics maturity remain uneven, with many organizations reporting siloed data and a reliance on descriptive or diagnostic analytics.
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