APQC’s Process Classification Framework (PCF)® is a reliable and robust framework used by hundreds of leading companies worldwide. This article includes questions and answers that APQC staff have received and replied to over the years. The questions and answers are organized into three main sections:
- Introducing the PCF—which includes broader questions like “How can organizations promote the PCF to management?” and “How qualitative vs. quantitative is the PCF?”
- Putting the PCF into Action—which lists and answers questions about specific applications of the PCF like “How can the PCF support digital transformation efforts?”
- Opportunities for the PCF—including questions about areas not currently encompassed by the PCF and questions about APQC’s future plans for the PCF.