People of KM: The Future of KM Roles Survey Report

In early 2025, APQC surveyed KM professionals to assess the role of leaders and practitioners working in the discipline of knowledge management. This report includes their demographics, education, experience and skillsets now and what is expected in the future.
In addition, this research includes a focus on the role of subject matter experts within organizations as the impetus for effective knowledge transfer and the successful implementation and adoption of KM approaches overall.
Topics include:
- Common KM program models
- Tenure of KM programs
- Experience level and educational background of practitioners
- The future of KM roles and careers
- Common skillsets for KM practitioners and subject matter experts