Lightweight Process Improvement at Arris

Published On:
October 24, 2018
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Is simpler always better when it comes to managing and improving processes? In this PPM conference summary, Doug Palmer of ARRIS International advocates taking a high-level approach to process improvement. He shares a lightweight business process capability framework that his organization uses to rapidly find and fix underperforming processes. 

This is a summary of the presentation; click here for a copy of the slides.