IT Information Governance Practices Report: Services Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey-based research relates to Process Classification Framework (PCF) 8.0, “Manage information technology,” with a specific focus on collecting quantitative data and information on practices related to IT Information Governance.
This report focuses on the services industry and presents research findings from the November 2023 survey covering various topics.
- Artificial Intelligence (AI)
- Security & Regulatory Compliance
- Strategy & Culture
- Controls
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