IT Application Development and Maintenance Key Benchmarks: Services Industry

Published On:
February 25, 2021
Authored By:
Members-Only Content:

Prepared using data from APQC’s Open Standards Benchmarking® in IT Application Development Performance Assessment, this article highlights important IT application development and maintenance benchmarks for organizations in the services industry.

Metrics provided include:

  • cost effectiveness,
  • cycle time,
  • process efficiency, and
  • staff productivity.