IT Application Development Performance Assessment

20 hours
2 weeks
Detailed process assessment

There may be a fee associated with this assessment, learn more.

Understanding how your processes perform against your peers is a key step for any organization that wants to ensure its IT Application Development and Maintenance processes are as effective as possible. Comparative benchmarking data provides the information executives need to make decisions about business-critical services.

Through the assessment, your organization’s performance will be compared with other organizations on key IT Application Development and Maintenance measures including average schedule variance for application development and maintenance projects, Net Promoter Score (NPS) for application-related IT service management, Minutes to resolution for application-related incidents of high severity, and Number of defects identified per thousand lines of code in pre-production quality assurance processes.

Key performance measures in this survey include:

  • Actually achieved percentage of the planned/expected return on investment for fully completed application development and maintenance projects
  • Percentage of initially planned functionality that is delivered for application development and maintenance projects in the most recent year
  • Number of unplanned outages per critical application hosted in cloud

All submissions to APQC's benchmarking database, both Open Standards Benchmarking and Rapid Performance Assessments, must be collected using APQC's easy-to-use Microsoft Excel data collection instruments. Please download a fresh copy of the assessment file by clicking the “download assessment” button.

Each benchmarking assessment offers an Excel-based data collection tool consisting of the survey itself, the measures associated with the survey, the glossary terms needed to understand the survey, and a copy of the Process Classification Framework (PCF) relevant to the data collection instrument. The consolidated data collection tool is intended to simplify the collection of benchmarking data within your organization.

How it works:


Once you have completed the data collection instrument, simply upload the file using APQC's secure file upload tool. Visit this URL to upload your file: If you are unable to connect to that web site, please contact the helpdesk for more information by sending an email to [email protected]. Please do not send privileged, confidential, or non-public data to APQC via email. Please contact the helpdesk on [email protected] if you have any further questions.

APQC analysts will immediately begin validation of your submission.

Download Survey to Start Assessment