We all know how to explain failures. Analysis points out all the things that went wrong. We also know that a successful implementation is usually a result of a successful project. But how do we explain when a perfect implementation results in an epic fail? Or when a mediocre implementation results in a great project? It's all about keeping people engaged and focused on increased efficiency.
In this PPM conference summary Amdocs’ Roi Dishon shares the psychology beyond the frameworks and guidelines of Agile and DevOps through case studies.