How to Use Concept Mapping to Drive Strategic AI Readiness

As organizations accelerate their pursuit of AI capabilities, knowledge management (KM) teams are often tasked with manifesting AI-derived value. But how? A common characteristic of these leadership directives is the lack of a clear strategic starting point or business target for value generation.

In a recent interview with APQC, KM consultant and Knowsaic founder Liz McLean explained that instead of launching haphazard data inventories and sitting through tool demos, concept mapping offers KM leaders a practical tool for connecting KM and AI initiatives directly to business goals.