How to Take Your Process Maps to the Next Level

Process teams spend significant time and resources to create process maps, carrying out activities like workshops, data mining, and interviews to gather key information about how work gets done. However, the work of process mapping should not end once a team captures and maps the current state of a process. Instead, there are new questions to consider:

• How do you know you documented the process correctly?
• How do you tease out extra important details?
• How do you pivot toward an improved future state for the process?

At APQC’s 2024 conference, Adonis Partners Chief Operating Officer Jennifer Hurst and Mother Parkers Tea & Coffee Operational Excellence Manager Yin Jia shared strategies that can help answer these questions. After reviewing some basic steps of process mapping, Hurst and Jia outlined six steps that can help organizations take their process maps to the next level.