Fixing Process & Knowledge Productivity Problems Survey Report: Financial Management

Published On:
September 27, 2021
Authored By:
Members-Only Content:

In mid-2021, APQC surveyed full-time knowledge workers across industries to understand:

  • How they define and measure work productivity
  • Factors that make them more and less productive
  • The impact of process and knowledge management interventions on productivity

This research explores how process and knowledge management can make knowledge workers in the finance management function more productive by defining and standardizing their work and connecting them to the information and expertise they need to be effective.