Emerging Technologies for KM: Artificial Intelligence: Size by Revenue: Small Organization
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.
This report summarizes the findings for Small organizations (Less than $500 million USD in revenue) on how artificial intelligence (AI) is enabling knowledge management (KM) and the role KM teams play in their organization’s AI strategy and deployment. Topics covered include KM's role in AI strategy and deployment, current state and use cases of AI/generative AI, organizational investment and expected benefits, and communication for technology implementations.
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