Customizing a Process Framework: How to Adapt a Process Classification Framework

A primary reason APQC’s Process Classification Framework (PCF)® is the most used process framework in the world is its adaptability. The framework’s common language for defined work processes is a solid foundation for efforts to benchmark, manage content, and improve processes—even when the cross-industry or industry-specific versions need to be customized for an organization. This article lays out how to adapt the PCF.