Customer Service Practices: Retail and Wholesale Industry Report

Published On:
July 30, 2024
Authored By:
APQC
Members-Only Content:

APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research gathers quantitative data as well as information on practices or performance drivers. This report focuses on the current state of key practices in customer service. 

This report provides a Retail and Wholesale Industry perspective on customer service best practices, including order management, retention, integration, AI deployment, and FTE and budget information.

Also found in Customer Service Practices Reports
Type:
Data and Measures
Topics:
Customer Service, Sales and Marketing
Industries:
Retail/Catalog/Mail Order, Wholesale Distribution

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