Create a Formal KM Business Case That Includes Expected Benefits and Impact

Published On:
December 28, 2015
Authored By:
APQC
Member Only Content:
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According to APQC's data, only 39 percent of organizations have formal KM business cases that articulate the expected benefits and impact of applying KM to business opportunities. However, firms with formal KM business cases are in a much better position to build robust, sustainable KM programs.