Connecting the Dots with Process Frameworks and Enterprise Architecture

To gain visibility into how their business processes fit together and how they can be improved, organizations are increasingly turning to enterprise architecture solutions to provide clarity.

In September 2024, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) spoke with SAP’s Gianluca Battaglini (SVP Global Head of CA Architects), Dirk Holzhausen (Global Chief Enterprise Architect), and Alessandro Monaco (Senior Development Manager) about their experience in helping customers leverage the SAP suite of tools to drive their business transformations.

This article contains an edited summary of their questions and answers about how SAP Signavio and SAP LeanIX can provide a view into an organization’s enterprise architecture and how frameworks can help inform that effort. The panel gives insight into best practices around governance, strategy, and gaining buy-in from employees and leadership.