Connected for Change: HR Transformation in the Telecommunications Industry

Telecommunications organizations report strong collaboration, workforce decision support, and talent strategy confidence, providing a solid foundation for HR transformation efforts.

Based on survey findings from HR leaders in the telecommunications industry, this report examines talent strategy confidence, workforce decision support, AI adoption, analytics maturity, automation, and workforce data accessibility. The findings highlight the current state of AI adoption, analytics, automation, and workforce data capabilities used to support workforce readiness and HR decision-making.

Key Takeaways

• Talent strategy confidence and HR decision-support effectiveness are closely aligned and generally positive.
• Cross-domain HR collaboration is widely established, although change management capability remains less prevalent.
• Rules-based automation, AI implementation, and AI operation are visible across the industry, while workforce data silos remain common.

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