APQC’s Editable Use Case Scenario Template

Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges, determine how existing tools and approaches can be leveraged to fulfill employee needs, and identify gaps where new tools and approaches may be needed. We recommend using this blank, editable template to lay out scenarios relevant to your KM program and determine how KM can address the concerns of internal audiences.

Related Resources:

•  APQC’s Use Case Scenario Template and Examples. 
• Guidelines for Scenario Planning in Knowledge Management.