APQC Benchmarking Update: Invoice Automation Metrics

This article originally appeared on CreditToday.net and is reprinted with the author’s permission. David Schmidt is Managing Director of A2 Resources, a consultancy focused on credit, collections and AR automation. A 40+ year order-to-cash veteran, he is also Contributing Editor at CreditToday.net and author of "Power Collecting: Automation for Efficient Asset Management" (Wiley, 1998).

This is the first installment of the APQC Benchmarking Update. In this update, we are looking at benchmarking metrics related to billing. The data presented is part of a set of Process Efficiency measures APQC collects that help companies optimize their customer invoicing process by minimizing waste and refining resource consumption.