- May 17, 2011
- Member: FREE
APQC’s 2010 study on communities, Positioning Communities of Practice for Success, identified seven critical success factors that support effective community programs. One of these factors is a comprehensive measurement program that looks at community success from various angles. The three leading organizations examined in the study—Alcoa World Alumina, Ernst & Young, and Schlumberger—use indicators of health and effectiveness, enlivened by success stories, to paint a complete picture of community impact.