Use a Range of Indicators to Assess Community Health and Impact

Published On:
May 17, 2011
Authored By:
APQC
Members-Only Content:

APQC’s 2010 study on communities, Positioning Communities of Practice for Success, identified seven critical success factors that support effective community programs. One of these factors is a comprehensive measurement program that looks at community success from various angles. The three leading organizations examined in the study—Alcoa World Alumina, Ernst & Young, and Schlumberger—use indicators of health and effectiveness, enlivened by success stories, to paint a complete picture of community impact.

Type:
Articles
Topics:
Knowledge Management, KM Measurement, Communities and Networks
Industries:
Accounting, Professional Services/Business Services, Metals, Mining, Petroleum/Oil/Gas

Related Resources