Keys to Writing Process Definitions



A key benefit of using any process framework is creating common language and clarity around an organization’s processes. Without definitions, the processes are still open to interpretation, which limits a framework’s ability to ensure process standardization, compare and benchmark performance, and identify and prioritize improvement opportunities. 

The following article outlines APQC’s standards for creating definitions for the process elements found in its Process Classification Framework® (PCF) and is meant for organizations that are adjusting elements to fit their needs or adding new elements into their process framework. 

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