Build Captured Knowledge into Documentation, Training, and Learning Resources



By understanding the context and situations in which their audiences work and learn, the best-practice organizations in APQC's Transferring and Applying Critical Knowledge study have built powerful value propositions for employees to reuse critical knowledge. Specifically, the knowledge is:

  1. easy to find because it is built into the processes and tools that people use to do their work;
  2. presented in such a way that employees can easily match the right resources to a given situation; and
  3. targeted to help employees do something important, such as solve a problem, complete a task, or develop a competency.

One way the best-practice organizations achive this is to integrate captured knowledge into core learning resources, such as process documentation and training courses.

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