APQC Process Classification Framework (PCF) - Retail - Excel Version 6.1.1

 

Details

Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The Process Classification FrameworkSM (PCF) provides a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.

While cross-industry content is valuable, APQC recognizes that for some industries it is more difficult to apply such a framework. As a result, APQC releases industry-specific frameworks to enable faster, more relevant comparisons. Microsoft provided the subject matter expertise and intellectual property to develop this retail industry PCF.

Note: This is a Microsoft Excel template. If you do not have Excel installed on your computer, then the file will not open. If you encounter issues with the download, we recommend right-clicking the download button, selecting "save target as...", and saving the template directly to your desktop or local network.

Comments (1)

This is very helpful as I am

This is very helpful as I am working to understand the processes involved in an area of retail that is new to me. Most of the descriptions of the processes are missing when I download. Do you have a more complete list with the descriptions? I tried using Mosaiq and found a number of them, but there is still a huge gap in the available descriptions for 4.0 and 5.0.

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