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Top Six Obstacles to Supply Chain Process Improvement
In APQC’s 2024 Supply Chain Priorities and Challenges research, supply chain professionals emphasized the importance of soft skills like change management and collaboration.
Three Strategies for Faster Customer Payments
Through its annual Financial Management Priorities survey, APQC found that late customer payments are one of the most common cash flow management challenges facing organizations today.
What Does “Innovation” Mean for You?
An executive at a regional bank recently confided in me that while his senior leaders all agreed that they wanted to be more innovative, he believed they all had wildly different understandings of what the word “innovation” meant.
Supply Chain Disruption? Leverage Technology for a Faster Response
When a disruption hits your supply chain, that is not the time to start planning. Organizations must have their contingency plans ready to go before something happens and swiftly adjust the flow of materials, products, and other resources as needed when things change.
What are the Top 5 Key Performance Indicators?
Financial results are by far the top measure used as a primary KPI in organizations.
The Dynamic Partnership Between KM and AI
One of the top priorities for knowledge management (KM) professionals to focus on in 2024 is to incorporate artificial intelligence (AI)/generative AI (Gen AI) within their organizations.
How do I climb the organizational maturity ladder?
My first blog introduced five organizational maturity levels. So, how does one advance up the ladder toward organizational excellence?
Put simply, by improving core processes using appropriate process improvement methods.
Five Ways to Build Collaboration for Better Cost Allocation
Cost allocation often takes up a significant amount of time and effort in planning and management accounting. Therefore, a methodical and robust cost management system that has buy-in across the enterprise can be an effective way to reduce the cost of these activities.
How to Develop Key Performance Indicators (KPIs)
Best-practice organizations know that choosing the right KPIs is a critical step in generating meaningful insights and reports.
Outsourcing vs. In-House Customer Complaints and Inquiries
Effective customer service helps ensure that your customers are repeat buyers, your brand maintains a good reputation, and the money you invest in customer service is well spent. However, organizations differ regarding customer service strategy and how best to manage customer interactions.