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Want Process Improvement Initiatives to Work? Start Small.

What are keys to successful process improvement initiatives that overcome resistance? At United Illuminating, dashboards and status reports were implemented despite employees being skeptical at first.  Phil Surato, Manager of Project Management Strategy and Mary Lou Palmieri, Director Portfolio Services at United Illuminating talk about how they implemented dashboards & status reports despite resistance.

Want to see more of what happened at our 2015 Process Conference? Check out our 2015 Process Conference Recap page or download 2015 Process Conference breakout speaker content from our knowledge base. Want to be speak at our 2016 Process Conference? If you have a case study showcasing successful and proven practices in process and performance management, please submit a proposal to be considered. If selected, you will receive complimentary registration to the conference.  

For more information on process improvement practices, check out Innovative Techniques for Engaging Employees in Process Improvement  and Improving Process Management Maturity: The Role of the Seven Tenets of Process Management .