Maria Sol Silva, Management Director at Oi S A, explains how Oi S A used small centralized teams to help project execution and what are the key to developing a culture in which employees believe in and use Six Sigma and BPM.

For more information on process management and process improvement check out:

• Building a Process Improvement Program to Boost Organizational Change at Oi S.A.
• What's Driving Process Improvement Cultures?
• Building Strong Process Management Capabilities (Best Practices Report)