Does your organization use an HR shared services organization? If so, how are you benchmarking its performance? To find out how HR shared services organizations are faring, APQC recently partnered with ScottMadden to complete the third cycle of a custom benchmarking study focused exclusively on HR Shared Services Organizations (SSOs). The study included questions and metrics related to HR shared services delivery models and operations, staffing, performance, and management infrastructure and technology.
In these webinar slides, Tina Krebs and Karen Hilton, partners in ScottMadden’s Corporate & Shared Services practice, highlighted key findings from this unique benchmarking study and talk about leading practices for HR SSOs.
Take part in this webinar recording, and find out answers to the following questions:
- Why does top performance matter?
- What are the characteristics of top performing HR SSOs?
- How do other parts of your delivery model impact your service center?
- What type of impact can technology have on performance?
- How are customer satisfaction and service center performance aligned?
These materials are free to members. Click here to find out if your organization is an APQC member. If so, just use your company email to register for the Knowledge Base and get access to all our research.