12 Emerging Practices in Quality Measurement

Marisa Brown's picture

How does your organization measure quality? Is it an enterprise-wide concern?

APQC recently researched how to use enterprise quality measurement to drive business value. We found that there are 12 emerging practices that exemplary organizations are leveraging to get even better results. In addition, there are 19 key foundational practices required to implement and maintain a stable and effective quality measurement system.

Here are three of the 12 emerging practices.

  1. Create a quality scorecard using both internal and customer data.
  2. Share with all employees a central dashboard linking individual efforts to organizational objectives.
  3. Provide transparent access to quality data to everyone in the organization.

Is your organization doing something similar? Do you agree or disagree with these findings?

All of the practices are highlighted in this article and explained in depth in this full report and case studies.

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