Foundational and Emerging Practices in Quality Measurement

 

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Measuring quality throughout an organization is a challenging endeavor, but many organization are beginning to develop programs to measure quality in every area of the organization, not just in manufacturing or product development. APQC's 2011 Using Enterprise Quality Measurement to Drive Business Value study revealed several foundational and emerging practices organizations are using to get the most out of quality measurement. This article provides an overview of these practices.

Download the full Using Enterprise Quality Measurement to Drive Business Value report for even more information.

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