Select one or more measures using the topic list or the search engine.
Click the "NEXT: CHOOSE PEER GROUP(S)" button at either the top or the bottom of the page.
Select one or more peer groups from the list of available peer groups.
Click the "NEXT: GENERATE REPORT" button at either the top or the bottom of the page.
Review your report. You may download it directly by clicking on the "PDF" or "EXCEL" buttons at the top of the report.
Your query is automatically saved in your APQC profile and will be accessible to run in the future without having to select the measures and peer groups again.
Key Terms and Concepts
Benchmarks on Demand uses some key terminology to communicate the benchmarks. The terminology is explained here.
The metric ID is the unique number that represents the measure.
A measure is a means to determine a performance metric value; it consists of descriptive information about the measure such as its name as well as instructions on how to determine the performance value.
The measure category is a means to group related measures. Typical measure categories include:
Measures related to the cost of a process or function, and the effective management of those costs.
Measures related to the cycle time necessary to execute the specific process or function.
Measures related to the efficiency of the process, in terms of the output relative to the various inputs.
Measures related to the performance of the individuals executing the process.
Measures that don't quite fit into other categories; additional information that can help understand the characteristics of performance.
25th, 50th, and 75th Percentile Values and Sample Size
These columns represent the descriptive statistics for the data set of the measure for the selected peer group. The "25th", "Median", and "75th" terms refer to the quartile boundaries within the data set, specifically the 25th, 50th, and 75th percentile values. A value at the "median" level means that 50% of the values in the sample are less than or equal to the stated value, and 50% of the values in the sample are greater than or equal to the stated value. A value at the “25th” level means that 25% of the values in the sample are less than or equal to the stated value, and 75% of the values in the sample are greater than or equal to the stated value. A value at the “75th” level means that 75% of the values in the sample are less than or equal to the stated value, and 25% of the values in the sample are greater than or equal to the stated value.
The sample size refers to the number of observations APQC has collected and validated for this specific performance measure and peer group combination.
APQC offers four peer types: All Companies, Region, Revenue, and Industry.
Each peer type groups organizations with similar characteristics, base don the peer group you choose. For example, if you choose "North America and South America" in the Region peer type, then the sample will be filtered to include only organizations in North and South America.
Benchmarks on Demand show you the summary statistics for samples of data from APQC's Open Standards Benchmarking database.
These statistics are based on Peopledata that APQC has collected, validated, and made available in the database. Visit the Open Standards Benchmarking page to learn more about how APQC processes benchmarking data.
Organizations use Benchmarks on Demand to understand the overall performance of a process or function. This knowledge is helpful when making decisions about:
process improvement activities
systems implementation projects
establishing performance goals for staff
The most reliable decision making includes benchmarking data. When using benchmarking data to support your efforts, be sure to consider the impact of multiple peer groups rather than a single tightly-focused peer group. APQC's Benchmarks on Demand supports this approach and allows you to select up to three discrete peer groups from Region, Revenue, and Industry peer types. You cannot obtain a "combined" peer group through the Benchmarks on Demand tool.
APQC can support your use of benchmarks through our Advisory Services team. For more information about how you can leverage benchmarks, please contact us.
Accessing Saved Reports
Each report you generate is automatically saved in your profile. You can access these reports at any time in two ways:
Through your profile page's "Your Activity" section, or
Through the "Your Saved Reports" box at the top of the Benchmarks on Demand window
To access your Benchmarks on Demand Reports through your profile
FROM YOUR MEMBER SUCCESS MANAGER: You can contact your company's member success manager for information about your membership. If you don't know who your member success manager is, call us on +1-713-681-4020.
APQC membership provides you—and every employee in your organization—access to research-based best practices and business drivers, benchmarking tools and data, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement.