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Understanding The Power of Benchmarking
Course Description
Benchmarking is a disciplined approach to gather and compare practices and performance both within and across organizations. It can be conducted for products, processes, and organizational effectiveness, among numerous other applications. This course provides an overview of benchmarking principles and common approaches, and an emphasis on how organizations leverage benchmarking to focus, guide, and realize value-driven improvement and change.
Learning Outcomes
- Define benchmarking and performance measures for organizational purposes
- Gain an understanding of benchmarking
- Understand the benchmarking methodology and comprehend the benchmarking structure
Audience
- Business leaders and managers that are responsible for performance and improvement.
- Improvement specialists that need to understand best practices and set targets for increased performance.
Syllabus
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- How Organizations Leverage Benchmarking
- Why Organizations Benchmark
- What Benchmarking Is Not
- Knowledge Check
- Case Study - Download and Video
- EMC Case Study
- How Dell and EMC Improved Process Management with Benchmarking
- Continuous Learning
- Benchmarking Reinforces Change
- Knowledge Check
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- Benchmarking Forms
- Benchmarking Forms KPIs
- Applications of Benchmarking
- Benchmarking Forms - Competitive
- Connecting the Dots
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- Key Considerations
- Business Trends
- Cost of Not Knowing
- What Is the Right Performance?
- A Detailed View of APQC’s Benchmarking Methodology
- Allocation of Responsibilities
- Why Organizations Benchmark & What to Do with the Data
- Knowledge Check
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- Close-Out Video
- Course Evaluation
Continuing Education Units (CEUs)
0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
