^The APQC Blog

Benchmarking in consulting is no longer a differentiator—it is expected. Clients want more than recommendations alone; they expect consultants to support their advice with credible evidence, relevant benchmarks, and a clear path to measurable value.

Change management fails because of competing priorities, poor readiness planning, and a lack of structured learning from past initiatives. Organizations rarely fail because they do not understand the need for change.

APQC CONNECT 2026, APQC's annual Process & Knowledge Management Conference is taking place in Houston April 22-23.

Organizations can reduce accounts payable costs by improving process clarity, strengthening controls, and standardizing how invoices are submitted and processed.

APQC CONNECT 2026, APQC's annual process and knowledge management conference, will take place in Houston April 22–23.

Automation and digitization are quickly becoming central to modern order management. As organizations face increasing pressure to deliver faster, more accurate, and more transparent order experiences, many leaders are investing in technologies to streamline the order-to-cash process.

Benchmarking data is more than a set of numbers—it is the foundation for meaningful performance improvement.

APQC CONNECT 2026, our Process & Knowledge Management Conference is coming back to Houston April 22-23.

In a time when the fundamentals of human resources and AI technology are colliding in the workplace, understanding that the human impact of HR is more important now than ever before will be essential for leadership teams.

If senior leaders are not weighing cyber risks alongside other enterprise threats such as big competitor moves or shifting customer demand, APQC’s new research on cyber-ERM integration may serve as a wake-up call.