Reimagining Knowledge Work: Skills, Structures, and Strategies for the Generative AI Era

What does knowledge work look like in the age of Generative AI? As automation begins to handle more analytical and creative tasks, organizations must rethink how people, processes, and technology come together to create value. This interactive session explores how GenAI is reshaping the future of work and what leaders can do now to prepare.

Blending global workforce insights with practical frameworks, participants will assess their team’s GenAI readiness across four key dimensions: skills, processes, structure, and change management. Through workshops and peer discussions, you’ll identify capability gaps, explore new approaches to learning, and build strategies for upskilling and adaptation.

You’re knowledge will expand to:

• Evaluate how GenAI is reshaping knowledge work and its implications for roles, teams, and organizational design.
• Identify which tasks are most at risk of automation and which will be augmented or transformed by GenAI.
• Apply strategies for career resilience and growth, including upskilling, mindset shifts, and using GenAI for innovation.

This interactive session moves beyond theory to deliver practical tools, reflection, and dialogue that help you future-proof your workforce and turn uncertainty into opportunity.

You can view the presentation slides for this session in the APQC Resource Library.