From Knowledge Sharing to Knowledge Empowerment: How Mercer Built an AI-Enabled Knowledge Management Strategy

Published On:
June 25, 2026
Authored By:
APQC
Members-Only Content:

As AI raises expectations for speed and ease of access, organizations are rethinking how knowledge supports everyday work. This case study explores how Mercer built on strong foundations, partnered across the business, and used rapid experimentation to deliver knowledge more effectively and enable consultants at scale. 

Topics Include:

  • How Mercer shifted from knowledge sharing to knowledge empowerment
  • The role of strong foundations in enabling AI-driven solutions
  • How partnerships and business cases accelerated innovation
  • Practical approaches for testing ideas and scaling impact through experimentation

Read the full article and learn how Mercer is combining strong foundations with AI to deliver knowledge in the flow of work.

Also found in Summaries from APQC’s 2026 Conference
Type:
Case Study
Topics:
Knowledge Management